Course Code: BMB 205 / KMBN 205 • 3 Credits • 40 Contact Hours
Operations Management
1
UNIT 1
Nature of Operations Management, Productivity & Facility Layout
5 In-Depth Syllabus Topics
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2
UNIT 2
Service Operations Design, Service Blueprinting & SERVQUAL Model
4 In-Depth Syllabus Topics
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3
UNIT 3
Production Planning & Control (PPC), JIT & Inventory Control Models
4 In-Depth Syllabus Topics
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4
UNIT 4
Supply Chain Management, Logistics Drivers & Bullwhip Effect
4 In-Depth Syllabus Topics
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5
UNIT 5
Total Quality Management (TQM), Six Sigma, 5S & Lean Operations
4 In-Depth Syllabus Topics
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